The CradleCare Basic or Premier packages include:
- Unlimited Technical Support Center assistance (12 hours a day, 5 days a week)
- Emergency 24/7 technical phone support - Premier only!
- Guaranteed response times
- Online video based training sessions
- Router bug fixes and feature upgrades
- Modem firmware upgrades
- Advanced replacement, next-day parts replacement (max 5 years from purchase of hardware) - Premier only!
- Dedicated assigned account engineer (for networks with more than 50 sites) - Premier only!
- Enterprise engineering resources for network design and best practices implementation as your needs evolve - Premier only!
- Priority consideration of future feature requests and beta trials - Premier only!
- Our unprecedented access to major wireless carrier support organizations
NetCloud Manager (formerly ECM) Standard or Prime allows customers to easily manage multiple Cradlepoint routers across their network from one central Cloud-based portal. This can save admins time with firmware updates and applying custom configurations and also allows reports to be generated with a variety of different filters. In addition to these features, admins can also create sub-accounts with varying levels of access for technicians and other administrators. Enterprise Cloud Manager PRIME provides advanced routing protocols, security, and analytics combined with location-based insights and cloud secure Out-of-Band Management for more powerful network management.
