This page contains information about our shipping policies, methods, and restrictions. Can't find what you're looking for? Contact Us and we'll be happy to help!
General Shipping Information
Most products purchased from Orbcomm will ship from our main warehouse location in Crystal Lake, IL (special order items may ship directly from the manufacturer). Orbcomm can only ship to physical street addresses - no PO boxes.
Same-day shipping is NOT always available - your order may be delayed to account for service activation and processing which can take up to 5 days. Your order will ship via the selected option once it has been processed. For out of stock items contact your sales rep for expected delivery dates.
Orbcomm can ship Fedex Ground, Express, 2nd Day, Overnight (including early AM where available), and Saturday Delivery. For all services, a "day" is a normal business day, not a weekend or holiday.
We email tracking numbers by 5pm CST the day your item ships. You can also Log In to your account any time and see the status and tracking number. Please note that your tracking number may not register with the shipping company until the package actually leaves our warehouse.
If there are any problems with your order (e.g. incompatible products, trouble with your shipping address, etc) you will be contacted promptly by phone and/or email, so please double check that the contact information you provide is accurate!
For your protection, your order MAY be shipped with a signature required.
WEATHER AND MECHANICAL FAILURE DELAYS: If your package is being delivered to an area affected by severe weather (snow, hurricanes, heavy rains and flooding, etc), please note that neither Orbcomm nor the shipping company can be held responsible for any delays caused by weather and FedEx does NOT issue shipping refunds for shipments delayed by weather. Additionally, neither Orbcomm nor the shipping companies are responsible for what are considered "mechanical failures" (e.g. problems with one of their planes that results in a delivery delay). Always check your tracking information at FedEx.com for up-to-date information on your package's status.
Sales Tax Info
US Customers: Sales tax is only charged if your shipping address is in Florida, Illinois, New Jersey, or Virginia. If your shipping address is in any of the other states or territories, there is NO sales tax.